Buy Tickets
Tickets to RSO performances and events can be purchased online through this website, over the phone, or in person at a Box Office location.
The RSO Box Office is the primary Box Office contact for all RSO events. Some services, including subscriber benefits and flex pass redemption, are only available through the RSO Box Office.
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RSO Tickets can be purchased at three locations throughout the Rockford region.
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Refund and cancellation policies, and information about stored credit.
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The RSO offers special ticket prices for youth, students, music educators, and groups.
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Give the gift of music with an RSO Gift Certificate!
Purchase Single Tickets online
Box Office Hours and Locations
RSO Box Office
711 N. Main St., Second Floor
Rockford, IL 61103
815.965.0049
Para Español: 815.972.2942
Premium Service Hours*
Mon–Fri: 10:00am – 3:00pm
General Hours
Mon–Fri: 9:00am – 5:00pm
Sat & Sun: Closed
Memorial Day – Labor Day
Tues–Thurs: 9:00am – 5:00pm
Fri: 9:00am – 4:00pm
Sat & Sun: Closed
Event Days
Closed. Please call or visit the Coronado Box Office.
*These are the hours during which we are best equipped to process ticket orders and other patron requests.
Coronado Box Office
314 N. Main St.
Rockford, IL 61101
815.968.0595
Open only on Event Days
3:00pm until Show Time
BMO Box Office
300 Elm St.
Rockford, IL 61101
815.968.5222
Hours
10:00am - 5:00pm
Ticket Refund Policy
Throughout the 2024/25 season, you will have ticket change options of exchanging your ticket for another performance, converting your tickets to a tax-deductible donation or in some instances, receiving a refund.
If unable to attend a scheduled concert, ticket buyers have the following options:
Exchange the ticket for another concert within the same season of equal or lesser value
Convert the ticket to a tax-deductible donation
Ticket buyers must notify the RSO at least one business day prior to the concert date and will be charged a $5 fee for the transaction. Fees are waived for subscribers.
Refunds will be an option for ticket buyers in the following situations*:
If a concert is canceled
If a concert is postponed and the ticket buyer cannot attend the new date
If the ticket buyer is ill and must stay home for the safety of other audience members
RSO Ticket Refund Procedure
Refunds will be issued via check within 30 days of the request.
Effective October, 2024.
*Refunds cannot be issues through our offices if the original ticket was purchased online or through a third-party site.
Concert Cancellation Policy
I. CANCELLATION
The RSO will endeavor to perform all scheduled concerts, even under the most difficult circumstances. In general, performances will be canceled or postponed only if the audience's or performers' safety is at risk. The decision to cancel any concert will be made by the RSO Board President, Executive Director, and Music Director in consultation.
II. NOTIFICATION
Every avenue that is available to the RSO will be used to inform audience members of a concert cancellation or postponement. That may include but is not limited to email, phone calls, text messages, and posting on social media and on the RSO website.
Stored Credit
New Stored Credit for the 2024/25 Season can only be issued for current season subscribers.
Concert tickets from the 2024/25 Season converted to Stored Credit can be redeemed through June 30, 2025. Stored Credit can be used for any purchase with the RSO including single tickets, a subscription package, RSO merchandise or gift certificate, and tickets to a special event. Stored Credit must be redeemed through the RSO Box Office. Stored Credit can also be converted to a donation or a refund upon request by the customer.
If the stored credit has not been redeemed by the expiration date stated above, it will be converted to an RSO donation, and you will receive a tax receipt.