Box Office Policies

Ticket Exchange/Refund Policy

If unable to attend a scheduled concert, ticket buyers must notify the RSO at least one business day before the concert date to have the following options:

  • Exchange the ticket for another concert of equal or lesser value within the same season (Exchanges will be charged a $5 transaction fee. Fees waived for Subscribers)

  • Convert the ticket to a tax-deductible donation

  • Subscribers have the option to put the ticket value into Stored Credit

Refunds will be an option for ticket buyers ONLY in the following situations*:

  • If a concert is canceled

  • If a concert is rescheduled and the ticket buyer cannot attend the new date

  • If the ticket buyer is ill and must stay home for the safety of other audience members

Tickets purchased via credit card will be issued a refund to the original card used. Transactions made via cash or check will be issued a refund check within 30 days of the request.

Effective January, 2025.

*Refunds cannot be issued through our offices if the original ticket was purchased online or through a third-party site.

Stored Credit

New Stored Credit for the 2024/25 Season can only be issued for current season subscribers.

Concert tickets from the 2024/25 Season converted to Stored Credit can be redeemed through June 30, 2027. Stored Credit can be used for any purchase with the RSO including single tickets, a subscription package, RSO merchandise or gift certificate, and tickets to a special event. Stored Credit must be redeemed through the RSO Box Office. Stored Credit can also be converted to a donation or a refund upon request by the customer.

If the stored credit has not been redeemed by the expiration date stated above, it will be converted to an RSO donation, and you will receive a tax receipt.

Concert Cancellation Policy

I. CANCELLATION

The RSO will endeavor to perform all scheduled concerts, even under the most difficult circumstances. In general, performances will be canceled or rescheduled only if the audience's or performers' safety is at risk. The decision to cancel any concert will be made by the RSO Board President, Executive Director, and Music Director in consultation.

II. NOTIFICATION

Every avenue that is available to the RSO will be used to inform audience members of a concert cancellation or rescheduling. That may include but is not limited to email, phone calls, text messages, and posting on social media and on the RSO website.